KVKK Information Text

INFORMATION TEXT ON THE PROTECTION AND PROCESSING OF PERSONAL DATA

Last Update: 01.11.2025

In accordance with the Personal Data Protection Law No. 6698 ("KVKK"), as the data controller , Bio Malen Kozmetik Bakım Ürünleri Sanayi ve Ticaret Limited Şirketi (" Malen's Natural Skincare " or the " Company "), we hereby inform you about the processing of your personal data.

1. DATA CONTROLLER

Data Controller: Bio Malen Cosmetics Care Products Industry and Trade Limited Company
Trademark: Malen's Natural Skincare
Address: Zühtüpaşa neighborhood, Şefikbey street, Kadıköy, No:3, 34724 Istanbul, Turkey
Email: info@malens.co
MERSİS No: 0176-1030-7560-0001

2. PURPOSES OF PROCESSING YOUR PERSONAL DATA

Your personal data is processed for the following purposes:

  • Carrying out order processes and delivering orders
  • Carrying out payment and invoicing transactions
  • Customer relationship management, providing support services and customer satisfaction
  • Promoting our products, campaigns and services, and carrying out marketing and advertising activities
  • Improving website user experience and analyzing usage
  • Carrying out return, exchange and warranty processes
  • Fulfillment of legal obligations
  • Providing customer support services
  • Carrying out statistical analysis and reporting activities
  • Improving the website and mobile application user experience
  • Carrying out security, fraud prevention and auditing activities

3. PERSONAL DATA CATEGORIES PROCESSED

Your personal data in the following categories is processed:

Identity Information: Name, Surname, Turkish ID number (if required for invoice)

Contact Information: Email address, phone number, address information

Customer Transaction Information: Order history, purchased items, payment information, billing information

Transaction Security Information: IP address, cookie records, device and browser information

Marketing Information: Product preferences, shopping habits, campaign participation information

Visual and Audio Records: Customer service call recordings (with your express consent)

4. METHODS OF COLLECTING PERSONAL DATA

Your personal data is collected through the following methods:

  • Shopping and membership transactions made through our website ( malens.co ),
  • Communications with customer service
  • Communications via email, phone or social media channels
  • During your visit to the site through cookies and similar technologies,
  • Through third-party service providers (Shopify, payment providers, shipping companies)

is collected by automatic or partially automatic means.

5. LEGAL REASONS FOR PROCESSING PERSONAL DATA

Your personal data is processed based on the following legal grounds specified in Articles 5 and 6 of the KVKK:

  • Necessary for the establishment or performance of a contract
  • It is mandatory for the data controller to fulfill its legal obligations.
  • Data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant person.
  • Your explicit consent (e.g. for the use of marketing communications, analytics and advertising cookies)

6. TRANSFER OF PERSONAL DATA

Your personal data may be shared with the following persons and organizations:

Domestic Transfers:

  • Cargo and logistics companies (for delivery)
  • Payment institutions and banks (for payment transactions)
  • Legal advisors, auditing and accounting companies (for legal obligations)
  • Information technology and cloud service providers
  • Marketing and advertising agencies (with your explicit consent)

International Transfers:

  • Shopify Inc. (e-commerce infrastructure provider - Canada)
  • Google LLC (via the Google Analytics service)
  • Meta Platforms Inc. (through the Meta Pixel service, if applicable)
  • Other cloud service providers (for data storage)

Transfers abroad are made to countries that provide adequate protection in accordance with Article 9 of the KVKK, or if there is insufficient protection, your explicit consent is obtained or the permission of the Personal Data Protection Board is obtained .

7. COOKIES AND SIMILAR TECHNOLOGIES

Cookies are used on our website to improve user experience, analyze site traffic, and conduct marketing activities.

Essential cookies, analytics, and advertising cookies are only used with your explicit consent. Other than essential cookies , analytics and advertising cookies are only used with your explicit consent.

You can view and change your cookie preferences at any time via the Cookie Policy link.

8. YOUR RIGHTS AS A PERSONAL DATA OWNER

In accordance with Article 11 of the KVKK, you have the following rights:

  • Learning whether your personal data is being processed
  • Request information regarding your personal data if it has been processed
  • Learning the purpose of processing your personal data and whether they are used in accordance with their purpose
  • Knowing the third parties to whom your personal data is transferred, whether domestically or abroad
  • Request correction of your personal data if it is processed incompletely or incorrectly
  • Request the deletion or destruction of your personal data within the framework of the conditions stipulated in Article 7 of the KVKK.
  • Request notification of correction, deletion or destruction to third parties to whom personal data has been transferred
  • Objection to the emergence of a result against you by analyzing the processed data exclusively through automated systems.
  • To request compensation for damages if you suffer damage due to the unlawful processing of your personal data.

9. HOW TO EXERCISE YOUR RIGHTS

You can apply to exercise your rights mentioned above using the following methods:

Written Application:
Bio Malen Cosmetics Care Products Industry and Trade Ltd. Co.
Zühtüpaşa neighborhood, Şefikbey street, No:3, Kadıköy, 34724, Istanbul, Türkiye

Email: info@malens.co (You can submit your applications using a secure electronic signature, mobile signature, or from the email address you have previously notified to our Company and registered in our system.)

Depending on the nature of your request, your application will be processed free of charge within 30 days. However, if the process requires additional costs, a fee may be charged as per the tariff determined by the Personal Data Protection Board.

10. PERIOD OF STORAGE OF PERSONAL DATA

Your personal data is stored for the period required for the purpose of processing and in accordance with our legal retention obligations. Retention periods may vary depending on the relevant legislation and the purpose of processing.

11. UPDATING THE INFORMATION TEXT

This disclosure text may be changed in line with changes in legislation or updates to our business processes.

The updated text becomes valid from the date it is published on our website.

12. COMMUNICATION

You can contact us if you have any questions about your rights under the KVKK or the processing of your personal data:

Email: info@malens.co
Postal Address: Zühtüpaşa Neighborhood, Şefikbey Street, No:3, Kadıköy, 34724 Istanbul, Türkiye